Opening a path for new visitors

Tourism Consulting

Provision of Customer Advocacy Service for ARAMÓN, S.A.

private tourism arbitration

Our customer is the main holding company in the ski resort sector in Spain, operating the ski resorts of Formigal, Cerler, Panticosa, Valdelinares and Javalambre. Our Customer Advocay Service give their customers an opportunity of solving their complaints against the ski areas operators though a private and independent arbitration system, whose resolutions are compulsory for Aramon and voluntary for customers.

Our end-of-season reports, highlighting the most common reasons for customer discontent, allow the participating ski resort operators revise and improve their customer services and quality asurance policies, and they have proved to serve to reduce customer complaints by 70% in the last five years.

 

A\V ASESORES, A.I.E.
Pº Constitución 21, 4º dcha. 50001 Zaragoza (Spain)
Phone. +34 976 234 029 / info@av-asesores.com